Stairlift Trader UK New and Used Stairlifts for Sale

Returns Policy
Customer Services Our Policy

Stairlift Trader
East Lancashire Chemicals Edge Lane
Droylsden Manchester
Lancashire
M43 6AU
0161 370 6999

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Welcome Stairlift Trader
 

Guarantee & Refunds

Please Email: returns@stairlifttrader.com Give an explanation why you would like a refund or the main reason for wanting to return the item(s) All returns queries must go through this system. This ensures that we prioritise your issue and a trained member of staff can resolve your query quickly. You should also notify us by phone 0161 370 6999 and explain the reason why you would like to return the product

Please allow 48 hours for an email reponse (We aim to respond the same day)

Return Policy for Unwanted Items
We hope you will be pleased with your purchase. Should you wish to return an Item(s) purchased from us! We will be happy to refund or exchange a product provided it is in the original packaging and in a resaleable condition. Returns should be made within 14 days and in original, undamaged packaging.

If we find that the product has not been returned to us in a fully resaleable condition! We reserve the right to refuse a refund on the item(s) (in which case the item will be returned to you), or deduct 25% of the original selling price from the refund amount.

We will refund the price of the item to the purchaser or exchange the product once it is received by us and the product has been examined. The delivery charge of £4.50, incurred by Stairlift Trader when sending the goods to the purchaser originally, will be deducted from any final refund amount calculated.

Stairlift Trader return process for unwanted items

For all unwanted returns, An email notification must be supplied sent to: returns@stairlifttrader.com You should also contact Stairlift Trader by phone 0161 370 6999 and explain why you would like to return the item(s)

A member of the Stairlift Trader returns department will then contact you within 1-2 working days.

If your return is accepted, you will be issued with a RMA returns number and details of where to send your unwanted item by email.

Upon receipt, we will examine the returned good(s) and notify you by email of the outcome. Refunds are normally issued within 5-7 working days.

Returns of Faulty Goods
Should you wish to return anything purchased from us that has developed a fault! We will be happy to exchange the product provided it is still under guarantee and a valid proof of purchase is supplied (such as an invoice, receipt, copy of bank statement etc).

For all faulty returns Email: returns@stairlifttrader.com Explain why the item is faulty. You should also notify us by phone 0161 370 6999 and explain why the item(s) are faulty

A member of Stairlift Trader returns department will contact you within 2 working days.

If your return is accepted, you will be issued with a RMA returns number by email and details of where to send your unwanted item. Please follow these instructions carefully and send the item back in its original box packaging (with further protection if desired) to avoid damage in transit. Any damage during transit may invalidate your guarantee and the item returned back to you.

Upon receipt, we will examine the returned good(s) and notify you by email of the outcome. Any replacement will be issued and you will receive a further email notifying of the dispatch.

If no fault is found by our trained engineers /technicians, a 25% charge for diagnoses will be applied to your account and the product sent back to you.

Please note: your guarantee does not cover faults that have occurred from natural wear and tear or your ability to rectify the fault that caused the item to fail in the first place.

 
 
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Stairlift Trader East Lancashire Chemicals Edge Lane Droylsden Manchester Lancashire M43 6AU 0161 370 6999